1. Customer demand analysis** -Understand the specific needs of customers for wooden board products (types, specifications, uses, etc.) 2. * * Product consultation and quotation** -Provide product catalog and sample information -Preliminary quotation based on customer requirements -Discuss the possibility of customization (size, thickness, surface treatment, etc.)
Design and Confirmation Phase
1. * * ODM Exclusive Service Process** -Designers communicate design concepts with clients -Provide 2-3 sets of design proposals -3D rendering confirmation -Material selection suggestions (solid wood, plywood, density board, etc.) 2. OEM Production Confirmation Process** -Customers provide design drawings/samples -Technical team evaluates production feasibility -Provide improvement suggestions (if necessary) 3. * * Sample production and confirmation** -Sample making (usually charged sample fee, refundable for large orders) -Sample shipping -Customer testing and feedback -Final confirmation
Contract signing stage
1. * * Confirmation of Commercial Terms** -Price terms (FOB, CIF, etc.) -Payment methods (T/T, LC, etc.) -Delivery lead time -Minimum Order Quantity (MOQ) 2. * * Quality Agreement** -Clear quality standards (such as formaldehyde content, moisture content, etc.) -Acceptance criteria -Third party inspection arrangements (such as SGS) 3. * * Intellectual Property Agreement** -Ownership of Design Copyright (ODM Project) -Confidentiality clause
Production phase
1. * * Raw material procurement** -Purchase wood raw materials according to confirmed standards -Provide raw material inspection report 2. Production process control** -Staged production progress report -Key Node Quality Control -Provide photos/videos of the production site 3. * * Packaging Design** -Design packaging based on transportation mode -Moisture proof and shock resistant treatment -Mark confirmation
Shipment and Logistics
1. * * Pre factory inspection** -Factory QC inspection -Third party inspection (as agreed) 2. * * Logistics arrangement** -Booking (sea/air freight) -Preparation of customs declaration documents -Transportation tracking 3. * * Delivery follow-up** -Provide delivery notification -Assist with customs clearance -After sales support
After-sales service
1. * * Quality Assurance** -Handling of quality issues during the warranty period -Replenishment or compensation plan 2. * * Market feedback collection** -Follow up on product market performance -Collection of improvement suggestions 3. * * Long term cooperative maintenance** -New project development communication -Regular product updates and push notifications
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From Custom Cuts to Bulk Orders – We Deliver Excellence